Shipping and Delivery

Our commitment is as follows: if payment is made by 5:00 PM on a business day, the order will be dispatched on the same day.
Otherwise, it will be dispatched on the next business day.

Please refer to the following table for information on estimated delivery times, shipping costs, and the carrier that will make the delivery.

Returns Policy

We want you to be satisfied with your purchase. If you wish to return any item, you may notify us of this decision within 14 days of receiving your order, without needing to provide a reason or wait for prior approval.

How to return

Items must be returned in the same condition as they were delivered - new, unused, and with their original labels attached - including any accompanying accessories and properly packed in the shipping box or another suitable package.

You may try on the items to verify their size and features, just as you would in a shop. Any use or handling that exceeds what is necessary for this verification may result in a reduction of the refund corresponding to the item's depreciation.

To facilitate the identification and processing of the return, please download the Return Form, fill it out, and place it inside the package with the items being returned.

Use of this form is optional. You may also communicate your return by email to geral@lamar.pt, stating the order number and the items you wish to return.

Choose the most convenient method:

1)  Self-shipping:

You may send the items via the carrier of your choice to the following address:

Lamar
Rua da Junqueira, 29
4490-519 Póvoa de Varzim
Portugal

We recommend that you keep the shipping receipt until the refund is complete.

2) Alternatives available only for returns from mainland Portugal:

- DPD Pickup label: we can send you a return label for drop-off at a DPD Pickup point. You can request the label by contacting us and providing your order number. We will send the label and drop-off instructions. The cost of €3.95 will be deducted from your refund.

- Home collection: if you prefer, we can schedule a collection (mainland Portugal only). Please contact us, providing your order number, the collection address, and a contact phone number. The cost of €4.95 will be deducted from your refund.

Preparing the items

Pack the items carefully in the shipping box or another suitable package, including the labels and any accompanying accessories.

If you reuse a previous shipping box, make sure to remove all pre-existing labels.

Refund

We usually process refunds within 24 hours of receiving and verifying the items. The time until the funds become available depends on your bank or payment method.

The refund will be issued via the original payment method, unless otherwise expressly agreed, with no additional charges for the refund. For purchases paid via Multibanco reference, we may need to issue the refund by bank transfer, in which case we will request the IBAN and the account holder's name.

Defective item or shipping error

If you have received a defective item or one that differs from what you ordered, please contact us  so we can arrange to resolve the situation and, when necessary, provide a return at no cost to you.