Shipping and Delivery
Our commitment is as follows: if payment is made by 5:00 PM on a business day, the order will be dispatched on the same day.
Otherwise, it will be dispatched on the next business day.
Please refer to the following table for information on estimated delivery times, shipping costs, and the carrier that will make the delivery.
| Zone | Shipping cost | Free from | Delivery time | Operator |
|---|---|---|---|---|
| Mainland Portugal - DPD Pickup | Shipping cost:€2.99 | Free from:€60 | Delivery time:1 to 2 business days | Operator:DPD |
| Mainland Portugal | Shipping cost:€4.95 | Free from:€60 | Delivery time:Next business day | Operator:NACEX |
| Azores and Madeira | Shipping cost:€4.95 | Free from:€60 | Delivery time:3 to 5 business days | Operator:CTT Expresso |
| Spain | Shipping cost:€ 8.75 | Free from:€ 250 | Delivery time:3 to 5 business days | Operator:NACEX |
| Europe (EU) | Shipping cost:€14.99 | Free from:€250 | Delivery time:3 to 5 business days | Operator:DHL |
| Rest of Europe | Shipping cost:€17.99 | Free from: | Delivery time:3 to 5 business days | Operator:DPD |
| United Kingdom | Shipping cost:€ 29.00 | Free from:€ 250 | Delivery time:3 to 5 business days | Operator:DHL |
| United States | Shipping cost:€39 | Free from: | Delivery time:3 to 5 business days | Operator:FedEx |
| Rest of the World | Shipping cost:€49.00 | Free from:Not Applicable | Delivery time:5 to 7 business days | Operator:DHL Express |
Note: The average delivery time for the autonomous regions of the Azores and Madeira is 3 business days.
Return Policy
You may return any item within a 14-day period.
Returns will only be accepted for products in the same (new) condition in which they were sent and with the original tags intact (not removed and/or replaced by others). In cases where products are not returned as they were sent, the return may be rejected or a reduction in the amount to be refunded may be applied.
We process the refund for the returned item within 24 hours of receiving the items at our facilities.
When the chosen payment method is Multibanco reference, the refund will be made to the IBAN and account holder indicated on the Return Form that accompanies the order. If payment is made via PayPal (Visa, Mastercard, or PayPal), the refund will be made via this method. For orders paid via MB WAY, refunds will be made to the mobile phone number associated with the payment.
The Customer is responsible for shipping and/or delivering the item back to the store.
Collection service: if you prefer, we can schedule a home collection for the items to be returned (valid only for mainland Portugal, cost: €4.95). In this case, you should contact us to schedule the collection (email: geral@lamar.pt | Tel: +351 910009269).